Terms And Conditions

Introduction

Welcome to Wave Ride. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

Acceptance of Terms

By creating an account, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms apply to all users of the platform, including without limitation, customers, vendors, and visitors.

Services Description

Wave Ride provides an online platform that connects customers with verified sea ride operators and service providers. Our services include:

Online booking and reservation services for sea rides and water activities
Payment processing through secure payment gateways
Customer support and assistance
Access to verified and licensed service providers

Booking and Reservations

Booking Process: All bookings are subject to availability and confirmation by the service provider. We reserve the right to refuse or cancel any booking at our discretion.

Booking Confirmation: You will receive a confirmation email once your booking is confirmed. Please review all details carefully and contact us immediately if there are any discrepancies.

Cancellation Policy: Cancellation policies vary by service provider. Please review the specific cancellation terms for your booking. Refunds, if applicable, will be processed according to the cancellation policy.

Payment Terms

Payment Methods: We accept payments through Stripe, a secure payment gateway. All payments are processed in AED (United Arab Emirates Dirham).

Payment Processing: By making a payment, you authorize us to charge your selected payment method for the total amount of your booking, including any applicable taxes and fees.

Payment Security: All payment transactions are encrypted and processed securely through Stripe. We do not store your complete payment card information on our servers.

Payment Authorization: You represent and warrant that you have the legal right to use the payment method you provide. If payment cannot be processed, your booking may be cancelled.

Refunds: Refunds, when applicable, will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

User Responsibilities

You are responsible for:

Providing accurate and complete information when making bookings
Maintaining the security of your account credentials
Ensuring you meet all age and health requirements for the activities you book
Arriving on time for your scheduled activities
Following all safety instructions and guidelines provided by service providers
Respecting the property and equipment of service providers

Limitation of Liability

Wave Ride acts as an intermediary platform connecting customers with service providers. We are not responsible for:

Any accidents, injuries, or damages that occur during activities
The quality, safety, or performance of services provided by third-party operators
Weather conditions or other circumstances beyond our control
Any loss or damage to personal property

To the maximum extent permitted by law, our total liability for any claims arising from your use of our services shall not exceed the amount you paid for the specific booking in question.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Wave Ride or its content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Prohibited Activities

You agree not to:

Use the platform for any illegal or unauthorized purpose
Attempt to gain unauthorized access to any part of the platform
Interfere with or disrupt the platform or servers
Use automated systems to access the platform without permission
Impersonate any person or entity
Collect or store personal data about other users

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

Contact Information

If you have any questions about these Terms and Conditions, please contact us through our website's contact page or by email at the address provided on our contact page.

Last Updated: January 13, 2026