Privacy Policy
Introduction
At Wave Ride, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our platform, you consent to the data practices described in this policy.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment information (processed securely through Stripe)
- Account credentials and preferences
- Booking history and preferences
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your bookings and reservations
- To process payments through our secure payment gateway (Stripe)
- To communicate with you about your bookings, account, and our services
- To send you order confirmations, updates, and important notices
- To improve our website, services, and user experience
- To detect and prevent fraud, abuse, and security issues
- To comply with legal obligations and enforce our terms
- To send you marketing communications (with your consent)
Payment Information and Stripe
Secure Payment Processing: All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your complete credit card information on our servers.
Stripe's Privacy Policy: When you make a payment, Stripe collects and processes your payment information according to their privacy policy. We recommend reviewing Stripe's privacy policy to understand how they handle your payment data.
Payment Data: We only receive and store limited payment information necessary for order processing and customer support, such as payment method type and transaction IDs. Your full payment card details are never stored on our systems.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, including payment processors (Stripe), email service providers, and hosting services.
- Business Partners: We may share booking information with service providers to fulfill your reservations.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with your explicit consent for specific purposes.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage and backup systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can update or correct your personal information through your account settings or by contacting us.
- Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt-out of marketing communications by clicking the unsubscribe link in our emails or contacting us.
- Data Portability: You can request a copy of your data in a structured, machine-readable format.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website's contact page or by email at the address provided on our contact page.
Last Updated: January 13, 2026
Sail beyond the ordinary with unforgettable sea experiences. Book trusted, safe, and exciting boat rides anytime, anywhere.
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Al Buhaira Building - Corniche St - Al Majaz 1 - Al Majaz - Sharjah - United Arab Emirates
